Terms of service

Terms of Service

Last updated: September 14, 2026

These Terms of Service (“Terms”) govern your access to and use of kardour.com and any related content, features, products and services offered by Kardoúr (“Kardoúr,” “we,” “us” or “our”).

By accessing our website, creating an account or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Return and Refund Policy. If you do not agree, do not use the website or purchase our products.

1. Eligibility

You must be at least the age of majority in your state or jurisdiction to purchase from us. If you are under the age of majority, you may use the Services only with the involvement and permission of a parent or legal guardian.

You represent that the information you provide is accurate, current and complete and that you are authorized to use the payment method submitted with an order.

2. Customer Accounts

You may be able to create an account or access certain features using your email address. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

Please notify us promptly at admin@kardour.com if you believe your account or information has been used without authorization.

We may suspend or terminate accounts reasonably believed to be fraudulent, compromised or used in violation of these Terms.

3. Products and Product Information

We make reasonable efforts to display product descriptions, colors, measurements, materials, photographs and other information accurately. Screen settings, lighting, manufacturing tolerances and the nature of garment production may cause reasonable differences in color, texture, placement and measurements.

Customers should review the applicable product description and size guide before purchasing. Reasonable production variations do not automatically constitute defects, but nothing in these Terms limits rights relating to materially defective, damaged or misdescribed products.

Products and quantities may be limited. Availability is not guaranteed until an order is accepted. We may limit quantities purchased by an individual, household, account, payment method or address when reasonably necessary to prevent fraud, unauthorized resale or inventory abuse.

4. Prices, Taxes and Payment

Prices are displayed in U.S. dollars unless stated otherwise. Shipping charges, taxes and other applicable costs are displayed during checkout when required.

We may change product prices prospectively at any time. Price changes do not affect orders already accepted, except where an obvious pricing or technical error occurred.

If a product is listed at an incorrect price because of a typographical, technical or system error, we may cancel the affected order and issue a refund. We will not charge a higher corrected price without obtaining the customer’s approval.

Payments are processed through Shopify and authorized third-party payment providers. Your use of a payment method may also be subject to the provider’s terms and privacy notice.

5. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order-confirmation message acknowledges that we received the order but does not necessarily constitute final acceptance.

We may review, accept, decline or cancel an order before shipment for legitimate reasons, including:

  • Product unavailability or inventory errors;

  • Pricing or product-information errors;

  • Suspected fraud, unauthorized payment or other security concerns;

  • Violation of purchase limits;

  • Inability to verify customer or shipping information;

  • Restrictions imposed by law, a payment provider or a shipping carrier; or

  • Use of the website in violation of these Terms.

If we cancel a paid order, we will refund the amount charged for the cancelled portion to the original payment method. We will not cancel orders for unlawful or discriminatory reasons.

6. Shipping and Delivery

Order processing, shipping charges, delivery estimates, address corrections, carrier delays and lost or damaged shipments are governed by our Shipping Policy.

Processing and delivery dates are estimates unless expressly identified as guaranteed. If we cannot ship within the timeframe communicated for an order, we will provide any delay notice, cancellation opportunity or refund required by applicable law.

Risk associated with a shipment will be handled according to applicable law and our Shipping Policy. Nothing in these Terms eliminates rights a customer may have when an order is not delivered.

7. Returns, Exchanges and Refunds

Returns, exchanges, damaged-item claims and refunds are governed by our Return and Refund Policy.

We reserve the right to reject a return that does not comply with the published policy, including merchandise that is worn, washed, altered, damaged after delivery or returned outside the applicable return period, except where rejection would violate applicable law.

Refund processing times may vary depending on the customer’s bank or payment provider.

8. Promotions and Discount Codes

Promotions, discounts and free-shipping offers may be subject to separate eligibility requirements, expiration dates, product restrictions and purchase thresholds.

Unless expressly stated otherwise:

  • Offers cannot be combined;

  • Discounts have no cash value;

  • Offers cannot be applied retroactively;

  • Discounts apply only to eligible merchandise; and

  • Returned items may reduce or eliminate the discount originally applied to an order.

We may modify or end a promotion prospectively. We may cancel the use of a promotion obtained through fraud, technical manipulation or unauthorized distribution, subject to applicable law.

9. Intellectual Property

The website and its original content—including the Kardoúr name, logos, graphics, artwork, garment designs, photographs, videos, text, layout and software—are owned by or licensed to Kardoúr and are protected by intellectual-property laws.

You may access the website for personal, noncommercial shopping purposes. Without prior written permission, you may not reproduce, distribute, modify, sell, exploit, scrape or create derivative commercial works from our protected content.

Nothing in these Terms grants ownership of Kardoúr intellectual property or permission to manufacture, reproduce or sell products using our designs or branding.

10. Reviews and Customer Content

You may submit reviews, comments, photographs or other content where those features are available. You retain ownership of content you create.

By voluntarily submitting content directly to us for publication, you grant Kardoúr a nonexclusive, worldwide, royalty-free license to host, reproduce and display that content for operating and promoting our business, subject to applicable law.

You may provide honest opinions about our products and services. Nothing in these Terms restricts or penalizes an honest consumer review.

We may remove content that is unlawful, infringing, threatening, harassing, obscene, contains private information, is unrelated to our products, or is clearly false or misleading.

11. Prohibited Uses

You may not use the website or Services to:

  • Violate applicable law or the rights of another person;

  • Commit fraud or submit unauthorized payment information;

  • Introduce malware, malicious code or harmful technology;

  • Interfere with the website’s security, availability or operation;

  • Attempt unauthorized access to accounts, systems or data;

  • Scrape or extract website data for unauthorized commercial purposes;

  • Circumvent purchasing limits or security measures;

  • Impersonate another person or misrepresent your identity; or

  • Infringe intellectual-property, privacy or other legal rights.

We may restrict access when we reasonably believe these Terms have been violated.

12. Third-Party Services and Links

The Services rely on third parties, including Shopify, payment processors, marketing platforms and shipping carriers. Third-party websites and services are governed by their own terms and privacy policies.

We are not responsible for third-party websites that we do not control. This does not limit our responsibilities for service providers acting on our behalf where applicable law makes us responsible.

13. Privacy and Communications

Our collection, use and disclosure of personal information are described in our Privacy Policy.

Marketing email and SMS communications require the applicable consent. You may unsubscribe from promotional emails through the unsubscribe link and from promotional text messages by replying STOP. Opting out of marketing does not prevent necessary non-promotional communications concerning an order, account, security issue or legal notice.

14. Website Availability

We may update, suspend or discontinue website features at any time. We do not guarantee that the website will always be uninterrupted, secure or error-free.

Scheduled maintenance, technical failures and events outside our reasonable control may temporarily affect availability. We are not responsible for a customer’s inability to access a promotion or product caused by an outage, except where applicable law provides otherwise.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the website and Services are provided on an “as available” basis. We disclaim implied warranties only to the extent they may legally be disclaimed.

This section does not exclude any express product warranty, statutory warranty or consumer right that cannot lawfully be waived or limited.

16. Limitation of Liability

To the fullest extent permitted by law, Kardoúr and its owners, officers, employees and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of the website or Services.

To the fullest extent permitted by law, our aggregate liability arising from a particular order will not exceed the amount paid to Kardoúr for that order.

These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury caused by legally actionable conduct, or any liability, remedy or consumer right that cannot lawfully be excluded or limited.

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold Kardoúr harmless from third-party claims, damages and reasonable expenses resulting from your unlawful conduct, infringement of another person’s rights or material violation of these Terms.

This section does not require a consumer to indemnify Kardoúr for Kardoúr’s own negligence, misconduct or violation of law.

18. Events Outside Our Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, carrier interruptions, labor disruptions, government actions, war, civil unrest, epidemics, power failures, internet failures or supply-chain interruptions.

We will make reasonable efforts to communicate material order delays. This section does not eliminate cancellation, refund or other rights required by applicable law.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Maryland and applicable federal law, without regard to conflict-of-law principles.

Before filing a legal claim, you and Kardoúr agree to make a reasonable, good-faith effort to resolve the dispute by contacting admin@kardour.com and providing sufficient information to investigate the matter.

Subject to any mandatory rights a consumer has in another jurisdiction, disputes may be brought in the state or federal courts having jurisdiction in Maryland.

Nothing in these Terms waives, limits, impairs or disclaims any remedy or right that cannot lawfully be waived, including rights under applicable consumer-protection laws.

20. Termination

We may suspend or terminate access to the Services for a material violation of these Terms, fraud, unlawful activity or conduct that threatens the security or operation of the website.

Provisions that logically survive termination—including intellectual-property, liability and dispute provisions—will continue to apply.

21. Changes to These Terms

We may update these Terms prospectively to reflect changes in our practices, Services or legal obligations. Updated Terms will be posted on this page with a revised “Last updated” date.

Material changes will not retroactively alter an accepted order unless required by law or agreed to by the customer.

22. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted or severed, and the remaining provisions will remain effective.

These Terms, together with the policies referenced above and any order-specific disclosures, constitute the agreement between you and Kardoúr concerning use of the website and purchases through it.

23. Contact Information

Questions about these Terms may be sent to:

Kardoúr
Email: admin@kardour.com