Shipping policy

Shipping Policy

Last updated: September 14, 2026

Thank you for shopping with Kardoúr. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are generally processed and prepared for shipment within 5–10 business days after payment is successfully authorized and the order is accepted.

Business days are Monday through Friday, excluding federal holidays. Orders placed after business hours, on weekends or on holidays begin processing on the following business day.

Processing may take longer during product releases, restocks, promotional periods, holidays, severe weather, unusually high order volumes or other circumstances outside our reasonable control. Processing time refers to the time required to prepare and transfer an order to the shipping carrier. It does not include carrier transit time.

Any specific processing window or shipping date displayed on a product page, during checkout or in an order confirmation will apply to that order.

Shipping Rates and Destinations

We currently ship to eligible United States addresses available during checkout.

Available shipping methods, charges and free-shipping promotions are displayed at checkout before payment is completed. Eligibility for a shipping promotion is determined by the contents and value of the order at checkout.

Estimated Delivery

Delivery estimates shown during checkout or provided by a shipping carrier begin after the order has been transferred to the carrier. All delivery dates are estimates and are not guaranteed unless expressly identified as guaranteed.

Kardoúr does not control carrier operations and cannot guarantee delivery by a particular date. Carrier delays may occur because of weather, service interruptions, address issues, holidays, high shipping volumes or other events outside our reasonable control.

A delay in carrier delivery after an order has been shipped does not necessarily indicate that the order is lost.

Fulfillment Delays

We make reasonable efforts to ship orders within the processing period communicated at the time of purchase.

If we determine that we cannot ship an order within the applicable processing period, we will provide notice as required by law. The notice may include a revised expected shipping date and instructions for accepting the delay or cancelling the unshipped order for a refund.

Nothing in this policy limits any cancellation, refund or other rights provided under applicable law.

Tracking Information

When an order ships, the customer will receive a shipping confirmation containing available tracking information. Tracking information may take up to 48 hours to update after the carrier receives the package.

Customers are responsible for monitoring their tracking information and ensuring that packages can be safely received at the shipping address provided.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Please contact admin@kardour.com as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the carrier.

If an order is returned because of an incorrect or incomplete address, refusal, failed delivery or another circumstance attributable to the recipient, the customer may be responsible for additional shipping charges before the order is resent. Original shipping charges are nonrefundable except where required by law.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted promptly to admin@kardour.com. We will make reasonable efforts to accommodate requests received before fulfillment, but changes or cancellations cannot be guaranteed once processing has begun.

This section does not affect any cancellation rights resulting from a fulfillment delay or any other rights provided by applicable law.

Lost, Missing or Delivered Packages

If tracking has not updated for an extended period or a package appears to be lost in transit, contact admin@kardour.com so we can review the shipment and, where appropriate, open a claim with the carrier.

If tracking shows that a package was delivered but it cannot be located, customers should first:

  • Check the delivery location and surrounding area;

  • Confirm the shipping address on the order;

  • Ask other members of the household, building staff or neighbors;

  • Contact the shipping carrier; and

  • Allow up to two business days for premature delivery scans to resolve.

After completing these steps, contact us. We will review the circumstances and provide assistance consistent with the carrier’s procedures and applicable law. Kardoúr does not guarantee replacement or reimbursement when carrier records confirm delivery, except where required by law.

Damaged or Incorrect Shipments

Customers should inspect their order promptly after delivery. If an order arrives damaged or contains an incorrect item, contact admin@kardour.com within seven days of delivery and provide the order number, a description of the issue and clear photographs of the product and packaging.

Approved claims will be handled in accordance with our Return and Refund Policy and applicable law.

Split Shipments

Orders containing multiple items may be shipped in separate packages. When available, tracking information will be provided for each shipment. Customers will not be charged additional shipping solely because Kardoúr chooses to divide an order into multiple shipments.

Preorders

Items identified as preorders, made-to-order items or products with future shipping dates are subject to the estimated processing or shipping timeframe disclosed on the applicable product page. If that timeframe materially changes, we will communicate the delay and provide any choices required by applicable law.

Contact

For questions concerning an order or shipment, contact:

Kardoúr
admin@kardour.com